Shipping Methods:

All the jewelry on our site is hand made in our studio.  One of a Kind items will ship in 1-5 business days. Most made-to-order items can take 5-10 business days to ship, while custom orders or complicated pieces will take 10-15 business days to ship.  We will always let you know the expected shipping date of your item, and if you need an order faster, please email customer service at elana@elanajoverojewelry.com before purchasing an item.

Shipping costs are flat rate, and we now offer International Shipping! We exlusively use USPS Priority Mail, as they have the best rates, timeframes, and insurance policies. See flat rates below:

 

USPS Priority Mail
$7.15 flat rate

USPS Priority Express
$25.75 flat rate

 

USPS Priority International $35.25 flat rate

 

Easy Returns & Exchanges:

Returns:

We accept returns of all new, unworn jewelry within 14 days of purchase.  Custom orders are final sale and cannot be returned.  Deposits for custom orders can be partially refunded for cancelled orders up to 1/2 the amount of the deposit.  Cancellations that occur before any work is done or materials are purchased can be refunded for the full amount.

To process a return, please email customer service elana@elanajoverojewelry.com.

Exchanges:

All new, unworn jewelry may be exchanged within 14 days of purchase. To exchange an item please contact us elana@elanajoverojewelry.com.